Dear Clients, Our policy requires clients to have a valid credit card on file when booking appointments. Your credit card information is sent and securely stored within our payment solution partner Square, who holds the highest security certification in the industry. We DON'T charge your credit card at the time of booking. It is used only for the purposes of securing and confirming appointments, and to charge for last-minute cancellations and no-shows. We require 24 hours' notice to change or cancel an appointment. Clients canceling within that 24-hour window, with or without notice, will be charged 100% of the treatment fee. Dear clients, I am no longer able to offer mobile massages. If you are still looking for other options, feel free to contact me. I can connect you with some wonderful massage practitioners (no RMTs) who can help you out. The exception is made for palliative/hospice care. Direct Billing is available. Please have your insurance details with you. We accept Interac e-Transfer, cash, Visa, or Mastercard as payment.